pkrwin Privacy Policy

This Privacy Policy ("Policy") describes how pkrwin ("pkrwin", "we", "us", "our"), the operator of the online gaming and sports betting platform at pkrwin.cam, collects, uses, stores, shares and protects personal data relating to registered users and visitors ("you", "User", "Player") of the pkrwin platform ("Platform").

This Policy is incorporated by reference into, and forms part of, the pkrwin Terms & Conditions. By registering an Account or using the Platform, you confirm that you have read and understood this Policy and consent to the data processing activities described herein to the extent that such processing is based on your consent.

pkrwin is committed to handling personal data responsibly, transparently and in compliance with applicable data protection legislation in the jurisdiction in which it operates. This Policy applies to all personal data we process in connection with the Platform, regardless of whether it was provided by you directly or collected automatically during your use of our services.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial data, location data and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, restriction or deletion.
• "Data Controller" means pkrwin, which determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means a third party that processes Personal Data on behalf of pkrwin pursuant to a data processing agreement.
• "KYC" means Know Your Customer — the identity and document verification procedure required for account approval and financial transaction eligibility.
• "Cookies" means small text files placed on a User's device to maintain session state, preferences and anonymised analytics data.
• "Sensitive Data" means a special category of Personal Data including health information, biometric data or financial crime indicators, subject to heightened processing restrictions.

pkrwin collects the following categories of personal data in connection with the operation of the Platform:

pkrwin does not intentionally collect Sensitive Data beyond what is strictly necessary for legal compliance (for example, source-of-funds documentation required by anti-money-laundering obligations). Where such collection is unavoidable, heightened safeguards apply.

Personal data is collected through the following means:

• Directly from you: When you complete the registration form, submit KYC documents, make deposits or withdrawals, contact support, or respond to surveys or promotions.
• Automatically: When you access the Platform, our servers automatically log technical data including IP address, device identifiers and browser information. Cookies and similar technologies may collect usage analytics.
• From third-party sources: Identity verification agencies and fraud prevention databases may provide data in connection with KYC processes. Payment processors may provide transaction status data. These disclosures are subject to applicable data protection laws.

pkrwin processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contract Performance: Processing necessary for the performance of your Account Agreement with pkrwin — including account creation, deposit and withdrawal management, and providing access to games and betting markets.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering (AML), counter-terrorism financing (CTF), tax reporting and gambling regulatory requirements.
• Legitimate Interests: Processing carried out for pkrwin's legitimate business interests, such as fraud prevention, responsible gambling monitoring, platform security and service improvement — provided these interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific and informed consent, such as optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

pkrwin uses the personal data it collects for the following specific purposes:

• Creating, maintaining and managing your pkrwin Account.
• Verifying your identity and age through the KYC process to confirm eligibility.
• Processing deposits, withdrawals and associated financial transactions.
• Providing access to casino games, sports betting markets and promotional offers.
• Monitoring gameplay for responsible gambling indicators and applying protective measures where appropriate.
• Detecting, investigating and preventing fraud, money laundering, prohibited conduct and security incidents.
• Complying with anti-money-laundering, counter-terrorism financing and gambling regulatory obligations.
• Responding to support queries, formal complaints and data rights requests.
• Conducting anonymised analytics to improve Platform performance, usability and game offerings.
• Sending transactional communications such as deposit confirmations, withdrawal notifications and account security alerts.
• Sending promotional communications, where you have opted in to receive them.

pkrwin does not sell personal data. We share personal data only in the following circumstances and only to the extent necessary:

• Technology & Service Providers: Game studios, live dealer platform providers, sports data suppliers, payment processors, KYC verification agencies and customer support tools — each engaged as a Data Processor under a binding data processing agreement.
• Regulatory & Legal Authorities: Where required by applicable law, court order or regulatory obligation. This includes disclosures to anti-financial crime authorities where legally mandated.
• Fraud & AML Prevention: Industry fraud prevention databases and identity verification services accessed for the purpose of protecting the Platform and its users.
• Business Transfers: In the event of a merger, acquisition or sale of assets, personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations being maintained.

As an online platform with technology partners and service providers located in multiple countries, pkrwin may transfer personal data to recipients outside the country in which you are located. Where such transfers occur, pkrwin ensures that appropriate safeguards are in place to protect your data, such as:

• Standard contractual clauses approved by the applicable supervisory authority.
• Data processing agreements incorporating equivalent data protection obligations.
• Transfers to jurisdictions that have received an adequacy determination from a relevant regulatory body.

Pakistani users should note that Pakistan has its own data protection framework. Cross-border data transfers involving Pakistani users are conducted in accordance with applicable Pakistani law to the extent that pkrwin's operations are subject to it.

pkrwin retains personal data for as long as is necessary for the purposes for which it was collected, taking into account:

• The duration of your Account and any ongoing contractual relationship.
• Legal and regulatory retention obligations — for example, anti-money-laundering regulations typically require transaction records to be retained for a minimum of five (5) years following the end of a business relationship.
• Statute of limitations periods applicable to legal claims that may arise from the processing activity.
• Dispute resolution requirements where data may be needed to investigate or defend a complaint.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data, which can no longer identify any individual, may be retained indefinitely for analytical purposes.

pkrwin uses cookies and similar tracking technologies (such as pixel tags and local storage) on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function correctly, including session management, login authentication and security token validation. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Store your preferences such as language settings, display options and previously visited game categories to improve your experience on return visits.
• Analytical Cookies: Collect anonymised data about how users interact with the Platform — pages visited, features used, session durations — to help us identify and resolve usability issues.
• Session Security Cookies: Monitor for suspicious activity patterns such as rapid account switching or bot-like navigation to protect account security.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your experience on the Platform, including the ability to remain logged in between visits.

The pkrwin platform is strictly intended for adults aged 18 years and above — or the higher minimum age required by the operator's license jurisdiction. pkrwin does not knowingly collect personal data from individuals below this age threshold.

Where pkrwin discovers or has reasonable grounds to believe that personal data has been provided by or in relation to an individual below the minimum eligible age, the Account will be suspended immediately, all associated data will be deleted in accordance with our data retention procedures, and any deposits or winnings associated with the underage account will be handled in accordance with applicable law.

Parents and guardians who believe their child has registered on pkrwin are encouraged to contact our support team immediately via Live Chat or by email at [email protected] — displayed as plain text only and is not a clickable link.

pkrwin implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration and destruction:

• Encryption in Transit: All data exchanged between your device and the pkrwin Platform is encrypted using SSL/TLS protocols.
• Encrypted Storage: Sensitive personal data and financial records are stored with encryption at rest.
• Access Controls: Access to personal data is restricted on a need-to-know basis. Staff with data access are subject to confidentiality obligations.
• Two-Factor Authentication: Available for player accounts to add an additional layer of login security.
• Security Monitoring: Ongoing monitoring for suspicious activity, unauthorised access attempts and data integrity anomalies.
• Regular Reviews: Periodic security assessments of Platform infrastructure and data handling practices.

Subject to the data protection laws applicable in your jurisdiction, you have the rights described in the "Your Data Rights" section above this policy document. To exercise any of these rights, please contact our support team using the channels described in Section 16. We will:

• Acknowledge your request within a reasonable timeframe.
• Verify your identity before processing requests that involve access to or modification of personal data.
• Respond substantively within the timeframe required by applicable law — typically one (1) calendar month for most data rights requests, with a possible extension of up to two (2) additional months for complex requests.
• Inform you if we are unable to fulfil a request and explain the reason, including where applicable law requires us to retain data notwithstanding a deletion request.

You also have the right to lodge a complaint with the competent data protection supervisory authority in your jurisdiction if you believe your personal data has been processed unlawfully.

The pkrwin platform does not contain outbound links to third-party websites. However, the Platform references certain payment service names — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — for contextual and educational purposes only. These references do not constitute links to those services and do not imply any formal affiliation, endorsement or partnership.

Each payment service provider operates under its own terms of service and privacy policy, which govern your use of those services independently of pkrwin. pkrwin accepts no responsibility for the privacy practices of third-party payment providers or financial institutions.

pkrwin reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the types of data collected, the purposes for which it is used, or the rights available to you — we will provide advance notice through the Platform.

The date of last review is displayed at the top of this Policy. Your continued use of the pkrwin Platform following the effective date of any amendment constitutes your acknowledgment of the updated Policy. We encourage you to review this Policy periodically.

If you do not agree with the amended Policy, you should cease using the Platform and, if applicable, contact support to request Account closure prior to the effective date of the change.

For questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, you may contact the pkrwin data team through the following channels:

• Live Chat: Available within the Platform for real-time support on data and privacy queries.
• Help Centre: The self-service knowledge base within the Platform includes guidance on account data, KYC and privacy topics.
• Email: [email protected] — displayed as plain text only and is not a clickable link. For formal data rights requests, email is recommended to establish a written record.

pkrwin aims to acknowledge all privacy-related correspondence within five (5) business days. Formal data rights requests will be processed within the timeframes required by applicable law.

For additional information about your rights and our obligations, please also refer to our Terms & Conditions and Responsible Gambling Policy.